real estate agent marketing service

Member FAQ

The billing date repeats based on the date you subscribed.
It's paying for onboarding (if applicable) and the upcoming month's content since the content is designed over a period of time and then sent out. 

Example: You subscribe (or upgrade) to your service on December 18th. You will be onboarded for the next upcoming content schedule. Mindshare Inbox and/or Mindshare Suite would then bill next on January 18th. Mindshare Mailer would bill next on February 18th. 

Because content is designed over a period of time, a 30 day cancellation notice in writing is required. 

Postcards are scheduled with the printer & distributor the second Wednesday of the applicable month. 

The initial monthly email goes out between the 2nd and the 3rd Wednesday of the month.
Non-opener resends go out the following week. 
 
Your newsletters contain data that isn't released by Canopy MLS until approximately the 10th of the month and we need time to integrate that data into the design & interpretation.
 
To understand why it's not a set date (like the 15th of the month) it's important to know that the data from email service providers shows the open rate for service industries, like real estate, is better when sent on a Tuesday, Wednesday or Thursday. We don't want to just arbitrarily say we'd send out on the 15th when that may not actually be the best day of the week to send with the highest chance of your audience actually opening & reading it.

Submitting a separate form for each custom block is preferred.

However, if you have two different listings you want to include, you can submit them on one form, just specify the MLS# associated with the full property address for each and make sure your uploaded file images are named accordingly so they do not get switched.

If you are submitting a listing and a buyer need, two separate forms are needed. 
> Listing Submission Form

If one of your custom blocks is meant to include a special announcement, offer or event, a separate submission is required using the Special Announcement Form.

You can upload a CSV file for our team to add to your existing (e)mailing list by using the Contact Update Form. Be sure to indicate that you are "adding to existing list" by checking the appropriate box. 

You can also add individual contacts to your email list by logging into your Mailchimp account > click Audience > click green button that says "Add Contacts" > select drop down "Add a Single Contact". Be sure to check the box that says the person gave you permission to email them. The only required info for your subscription service is First Name and Email Address.

If you still have questions, feel free to email them to us!

Invalid Email